Customer Service Technician-Lead

Role and Responsibilities

MRES is the Groeneveld, Orlaco, SCAN~LINK, and other related products Distributor for Utah, Arizona, Colorado, Idaho, Nevada, and Wyoming. This position is responsible for following established procedures while carrying out various mechanical services.

• Professionally interacts with customers, vendors, and coworkers on a daily basis

• Accurately and timely performs installations, diagnostics, troubleshooting, maintenance, and repairs on all MRES products in the field or at the shop

• Reads, understands, communicates, and applies any and all manuals and schematics in English

• Maintains service truck according to all company, governmental, insurance, and compliance regulations

• Possess and maintains an insurable driving record. Drives safely and courteously at all times

• Possess, maintains, and properly uses personal and company tooling as directed and required

• Assembles, builds, designs, disassembles, documents, and tests kits as directed

• Performs mechanical, electrical, hydraulic, pneumatic, and welding tasks safely

• Inventories parts and supplies on service vehicle

• Accurately and timely completes all required paperwork both written and electronic

• Assembles hose assemblies, cable assemblies, and other related assemblies

• Keeps a professional appearance at all times and ensures others working alongside do the same. 

• Always complies with MRES and customer dress codes and has others do the same.

• Teaches, trains, and coaches other technicians

• Uses and ensures the use of all safety equipment and PPE

• Performs various housekeeping tasks to ensure work areas are clean and free of safety hazards

• Travel to and from jobsites, including out of town and short notice, and be able to work alone

• Complete all company, basic and annual, Level 1, Level 2, and Lead Tech Training

• Qualifications and Education Requirements

• Minimum High School Diploma or GED

• Pass Level 1, Level 2, and Lead Tech CST Training

• Pass Pre-employment, random, post-accident, and annual drug screens

• Must be able to safely lift 75lbs with no assistance

• Communicate in English both written and verbal

• Ability to operate a motor vehicle with an insurable driving record and maintain a DOT Physical

• Maintain any and all MSHA, OSHA, DOT, Site Specific, Company, and Compliance Registrations

• Use hands for assembling, painting, packaging, lifting, writing

• Work on your feet moving for multiple hours throughout the day

• Properly wear, use, and maintain PPE

• Basic Computer Skills

• Multi-task in a fast paced environment and be fit for duty each day

• Perform any and all tasks requested with a positive attitude

• Represent the value of MRES at all times