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Customer Service Technician-Lead

Salt Lake City, UT, USA

Job Type

Full Time Non-Exempt

About the Role

Job Title: Customer Service Technician-Lead
Department/Group: Service
Location: All Branches
Level/Salary Range: Hourly Wage plus Benefits
HR Contact: Service Manager, Branch Manager
Will Train Applicant(s): New Hire and Ongoing
External posting URL:

Internal posting URL:

Expected Results
This position will be one where the individual gains knowledge and understanding of all MRES products and services and be able and willing to explain their value. They will through excellent personal skills, both externally and internally, develop strong customer retention and relations. They will advance in the areas of mechanics, electronics, hydraulics, pneumatic, welding, and parts recognition. Strong organizational, technical, and communication skills will be developed to train up new employees into the field of mechanics. Application and industry knowledge will increase and providing rewarding results.


Role and Responsibilities

MRES is the Groeneveld, Orlaco, SCAN~LINK, and other related products Distributor for Utah, Arizona, Colorado, Idaho, Nevada, and Wyoming. This position is responsible for following established procedures while carrying out various mechanical services.

  • Professionally interacts with customers, vendors, and coworkers on a daily basis

  • Accurately and timely performs installations, diagnostics, troubleshooting, maintenance, and repairs on all MRES products in the field or at the shop

  • Reads, understands, communicates, and applies any and all manuals and schematics in English

  • Maintains service truck according to all company, governmental, insurance, and compliance regulations

  • Possess and maintains an insurable driving record. Drives safely and courteously at all times

  • Possess, maintains, and properly uses personal and company tooling as directed and required

  • Assembles, builds, designs, disassembles, documents, and tests kits as directed

  • Performs mechanical, electrical, hydraulic, pneumatic, and welding tasks safely

  • Inventories parts and supplies on service vehicle

  • Accurately and timely completes all required paperwork both written and electronic

  • Assembles hose assemblies, cable assemblies, and other related assemblies

  • Keeps a professional appearance at all times and ensures others working alongside do the same. 

  • Always complies with MRES and customer dress codes and has others do the same.

  • Teaches, trains, and coaches other technicians

  • Uses and ensures the use of all safety equipment and PPE

  • Performs various housekeeping tasks to ensure work areas are clean and free of safety hazards

  • Travel to and from jobsites, including out of town and short notice, and be able to work alone

  • Complete all company, basic and annual, Level 1, Level 2, and Lead Tech Training

  • Qualifications and Education Requirements

  • Minimum High School Diploma or GED

  • Pass Level 1, Level 2, and Lead Tech CST Training

  • Pass Pre-employment, random, post-accident, and annual drug screens

  • Must be able to safely lift 75lbs with no assistance

  • Communicate in English both written and verbal

  • Ability to operate a motor vehicle with an insurable driving record and maintain a DOT Physical

  • Maintain any and all MSHA, OSHA, DOT, Site Specific, Company, and Compliance Registrations

  • Use hands for assembling, painting, packaging, lifting, writing

  • Work on your feet moving for multiple hours throughout the day

  • Properly wear, use, and maintain PPE

  • Basic Computer Skills

  • Multi-task in a fast paced environment and be fit for duty each day

  • Perform any and all tasks requested with a positive attitude

  • Represent the value of MRES at all times

About the Company

We install and service Automatic lubrication systems, Fire suppression systems, Back up cameras, Motion detection systems, 360 degree Cameras along with various other passive safety systems on heavy equipment and light duty equipment in Mining, Construction and several other industries.Any questions feel free to call Bryan Ledbetter Sr. 440 319 0464. We will train the right candidates.

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